Refund policy
Last updated: December 14, 2024
Return & Refunds Policies
Eligibility for Returns
We are committed to ensuring your satisfaction with your purchase. If you are not completely satisfied with your order, you may return it for a full refund within 7 days of the delivery date.
To be eligible for a return, the item must be:
- Unused and in its original, unopened packaging.
- Free of any damage or defects that were not present upon receipt.
Return Process
- Contact Us: Please email us at Omegablades2022@gmail.com to initiate a return. Provide your order number and reason for return.
- Packaging: Carefully repackage the item in its original packaging, including all accessories and manuals.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
- Proof of Purchase: Include a copy of your order confirmation or receipt with the returned item.
Refunds
Once we receive your returned item and verify its condition, we will process a full refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your statement.
Exceptions
- Items that are damaged due to misuse or neglect are not eligible for return.
- Personalized or custom-made items are generally not returnable.
Late Returns
Returns received after the 7-day return window may not be accepted. Please contact us if you have any issues meeting the return deadline.
Additional Notes
- We reserve the right to refuse a return if the item does not meet our return policy criteria.
- If you received a damaged or defective item, please contact us immediately for a replacement or refund.
If you have any further questions regarding our return policy, please do not hesitate to contact us.